In accordance with Order ECO/734/2004, of March 11, regarding customer service departments and services and financial institutions customer advocate, Expert Timing Systems International, EAF, S.L., has a Customer Service Department whose purpose is to process and resolve the complaints and claims that its customers make, regarding their legally recognised rights and interests.
In case you want to make a complaint, you may contact Customer Service by reaching the following address:
Complaints and claims should include the place and date on which they were made and must be duly signed. They also have to contain the following information:
Customer Service has a period of two months from the date of submission to resolve any complaints and claims made by its clients.
In addition, in the event of not receiving a reply within a month, ETS Asset Management Factory informs its clients of the existence of a Complaints Service of the National Securities Market Commission – CNMV, Comisión Nacional del Mercado de Valores (attached to the Investors Department of the CNMV) which can be contacted through the following means:
For more information, you can consult the Regulations for the defence of ETS clients in the following link and the Order ECO/734/2004, of 11 March, on the customer service departments and services and financial institutions customer advocates:
|Regulations for the defence of ETS clients|